Shipping & Delivery Policy
Last Updated: June 12, 2026
At James & Linda Calgary, we strive to deliver your order as quickly and efficiently as possible. Please review the information below regarding our shipping and delivery process.
If you have any questions regarding your shipment, please contact us at:
Email: contact@jameslindacalgary.com
1. Order Processing
All orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that orders are not processed on weekends or public holidays.
2. Estimated Delivery Times
After processing, orders are generally delivered within 5–12 business days, depending on the destination country and shipping carrier.
Delivery times are estimates only and may vary due to:
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High seasonal demand
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Public holidays
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Weather conditions
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Customs inspections
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Carrier delays
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Other circumstances beyond our control
While we always do our best to ensure timely delivery, shipping dates cannot be guaranteed.
3. Shipping Origin
To reduce waste and operate more sustainably, some products may be shipped directly from our international fulfillment partners.
As a result, your order may arrive in separate packages or be shipped from different fulfillment locations depending on product availability.
Depending on your country of residence, customs duties, import taxes, or other government-imposed fees may apply. These charges are determined by local authorities and are the responsibility of the customer where applicable.
4. Shipping Costs
Shipping costs are displayed during checkout before payment is completed.
Shipping rates may vary depending on:
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Destination country
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Package weight
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Shipping method selected
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Promotional offers or discounts
Any applicable shipping charges will be clearly displayed before your order is confirmed.
5. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
Customers are responsible for monitoring their shipment using the tracking information provided.
Tracking updates may occasionally take several days to appear after shipment, depending on the carrier and destination.
If your package is being held at a local collection point or pickup location, it is the customer's responsibility to collect the package within the timeframe specified by the carrier.
If you experience any issues with your shipment, please contact us at:
We kindly ask customers to contact us before initiating a chargeback or payment dispute so that we can assist in resolving the issue.
6. Delivery Responsibility
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address, please contact us within 24 hours of placing your order at:
We cannot guarantee changes once an order has entered processing.
If tracking information provided by the carrier confirms successful delivery to the address supplied during checkout, responsibility for the package transfers to the customer.
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.
7. Lost, Delayed, or Missing Packages
If your package appears to be delayed, please first check the tracking information provided.
In the event that a package is lost in transit, we will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Claims regarding missing packages should be reported to us as soon as possible after the expected delivery date.
8. Contact Information
James & Linda Calgary
Van Der Meydenstraat 35
2140 Antwerp
Belgium
Email: contact@jameslindacalgary.com