Return & Refund Policy
Last Updated: June 12, 2026
At James & Linda Calgary, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
If you have any questions, please contact us at:
Email: contact@jameslindacalgary.com
1. How Our Fulfillment Process Works
To reduce waste and operate more sustainably, we work with carefully selected international fulfillment partners. As a result, some products are shipped directly from our suppliers rather than from a local warehouse.
In certain cases, approved returns may need to be sent to one of our designated return facilities provided by our customer support team.
Please do not return any item without first contacting us and receiving return instructions.
2. Return Request Period
You may request a return within 30 days of receiving your order.
To initiate a return, please contact us at:
Please include:
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Your order number
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The item(s) you wish to return
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The reason for your return request
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Photos if the item is damaged, defective, or incorrect
Once your request has been reviewed and approved, we will provide further return instructions.
3. Return Conditions
To be eligible for a return:
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Items must be unused and in their original condition.
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All original tags, labels, and packaging must be included.
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Items must not show signs of wear, washing, or damage caused by the customer.
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Products returned without prior authorization may not be accepted.
The following items are generally not eligible for return due to hygiene and safety reasons unless they arrive damaged or defective:
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Underwear
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Swimwear
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Earrings and certain jewelry items
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Personal care products
4. Return Shipping Costs
Unless an item arrives damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Customers are responsible for:
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Return shipping fees
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Any applicable customs or import charges
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Ensuring the package is properly packaged and shipped
We strongly recommend using a shipping service that provides tracking information. We are not responsible for returns that are lost during transit.
5. Alternative Resolution Options
Because international returns can sometimes be expensive and time-consuming, we may offer alternative solutions where appropriate.
Depending on the situation, these may include:
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A partial refund
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Store credit
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A replacement product
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A special discount on a future purchase
Any alternative resolution will be discussed and agreed upon via email before a return is arranged.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or significantly different from what you ordered, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please provide:
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Clear photos of the item
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Photos of the packaging (if applicable)
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A brief description of the problem
Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other suitable resolution.
7. Refunds
Refunds are processed after the returned item has been received and inspected, if a return is required.
Once approved, refunds will be issued to the original payment method used for the purchase.
Please allow up to 14 business days for the refund to appear in your account, depending on your payment provider.
Original shipping charges are generally non-refundable unless required by law or where the return is due to our error.
8. Order Cancellations
Orders may only be cancelled before they have entered processing or fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible.
If you need assistance with an order, please contact us as soon as possible at:
We encourage customers to contact us before initiating a payment dispute or chargeback so we can work together to resolve any issues quickly and fairly.
9. Delivery and Address Responsibility
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address, please contact us within 24 hours of placing your order at:
If tracking information confirms successful delivery to the address provided during checkout, responsibility for the package transfers to the customer.
10. Contact Information
James & Linda Calgary
Van Der Meydenstraat 35
2140 Antwerp
Belgium
Email: contact@jameslindacalgary.com